Exercise – Some students may question the necessity for detailed process mapping. In practice, of course, mapping is necessary to discover what is really happening in a process. The importance of recording the process in the form of a process map reduces any confusion or ambiguity about the process. One way of demonstrating this is to show the figure below for a limited amount of time. Prior to doing this, tell the students ‘I’m going to show you a figure for 20 seconds.

Your task is to follow the instructions on the figure’. Then show the figure (but not for more than 20 seconds) and ask them for the answer.