Give industry examples of the evolution of self-service from human contact, to machine assisted, to electronic service.

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Service Management Operations Strategy Information Technology

ISBN: 9780073403359

7th Edition

Authors: James A Fitzsimmons Mona J Fitzsimmons

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Question Posted: Nov 13, 2024 04:00 AM

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Give industry examples of the evolution of self-service from human contact, to machine assisted, to electronic service.
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Give industry examples of the evolution of self-service from human contact, to machine assisted, to electronic service.

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Service Management Operations Strategy Information Technology

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