Question 3 – Sketch out how you see the supply network for AAF and AAF’s position within it.

This question can be used to explore the issue of ‘Who exactly is the customer’?, and to establish the idea of the three levels of operations and process management analysis.

• The level of the supply network

• The level of the operation or business

• The level of the individual process.

There are many ways of drawing the supply network for any type of business and this is also true for AAF. However, the diagram below is one way of illustrating the various relationships between some of the significant players in the supply network, where the double-headed arrow means that either the flow of service is both ways or the nature of the relationship is one of collaboration rather than a straightforward supply of service.