1. Think of another service company that provides integrated service marketing communications. Go to the service companys...
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1. Think of another service company that provides integrated service marketing communications. Go to the service company’s website and find the section where it posts its advertising and communication. Is the company’s campaign as comprehensive and as integrated as Hotels.com’s campaign, as described in the opening vignette? Why or why not? What should be added, changed, or deleted to improve the campaign?
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Services Marketing Integrating Customer Focus Across The Firm
ISBN: 9780078112102
7th Edition
Authors: Valarie A. Zeithaml, Mary Jo Bitner, Dwayne Gremler
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