3. List five incidents in which a service company has exceeded your expectations. How did you react...
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3. List five incidents in which a service company has exceeded your expectations.
How did you react to the service? Did these incidents change the way you viewed subsequent interactions with each of the companies? In what way?
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NEHA GHUGTYAL
The more you are curious about learning reflects in how much you ask and me being a teacher should feel elated in providing conceptually clarifying answers. I am first class economics graduate pursuing my masters in economics. i have secured 94% in my 12th boards and many of my students have scored 90+ in their boards major subjects that i teach includes mathematics ans economics. thanks and good luck.
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Related Book For 
Services Marketing Integrating Customer Focus Across The Firm
ISBN: 9780078112102
7th Edition
Authors: Valarie A. Zeithaml, Mary Jo Bitner, Dwayne Gremler
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