3. Review the five general strategies for achieving integrated service marketing communications. Would all these strategies be

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3. Review the five general strategies for achieving integrated service marketing communications. Would all these strategies be relevant in goods firms? Which would be most critical in goods firms? Which would be most critical in service firms? Are there any differences between those most critical in goods firms and those most critical in service firms?

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Services Marketing Integrating Customer Focus Across The Firm

ISBN: 9780078112102

7th Edition

Authors: Valarie A. Zeithaml, Mary Jo Bitner, Dwayne Gremler

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