8. Discuss Figure 8.2 in terms of the four types of opportunities for growth represented there. Choose

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8. Discuss Figure 8.2 in terms of the four types of opportunities for growth represented there. Choose a company or service, and explain how it could grow by developing new services in each of the four cells.

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Services Marketing Integrating Customer Focus Across The Firm

ISBN: 9780078112102

7th Edition

Authors: Valarie A. Zeithaml, Mary Jo Bitner, Dwayne Gremler

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