Explain the three operations management tools of (1) buffering and industrializing the back office, and shifting activities

Question:

Explain the three operations management tools of

(1) buffering and industrializing the back office, and shifting activities from the front office to the back office; (2) modularizing service in the front office;

and (3) deployment of self-service technologies

(SSTs), robotics, and artificial intelligence (AI).

Fantastic news! We've Found the answer you've been seeking!

Step by Step Answer:

Related Book For  book-img-for-question

Services Marketing People Technology Strategy

ISBN: 9781944659820

9th Edition

Authors: Jochen Wirtz, Christopher Lovelock

Question Posted: