How do concepts such as Total Quality Management (TQM), ISO 9000, Six Sigma, Malcolm-Baldrige, and European Foundation
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How do concepts such as Total Quality Management
(TQM), ISO 9000, Six Sigma, Malcolm-Baldrige, and European Foundation for Quality Management
(EFQM) approaches relate to managing and improving service quality and productivity?
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Related Book For 
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ISBN: 9781944659820
9th Edition
Authors: Jochen Wirtz, Christopher Lovelock
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