Explain what factors make customers like and dislike self-service technologies (SSTs), online services, apps, artificial intelligence (AI),

Question:

Explain what factors make customers like and dislike self-service technologies (SSTs), online services, apps, artificial intelligence (AI), and service robotdelivered services.

Fantastic news! We've Found the answer you've been seeking!

Step by Step Answer:

Related Book For  book-img-for-question

Services Marketing People Technology Strategy

ISBN: 9781944659820

9th Edition

Authors: Jochen Wirtz, Christopher Lovelock

Question Posted: