Supporters of the Service Profit Chain argue that strong links connect employee satisfaction and loyalty, service quality and productivity, value, and customer satisfaction and loyalty Do you think t...

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Supporters of the Service Profit Chain argue that strong links connect employee satisfaction and loyalty, service quality and productivity, value, and customer satisfaction and loyalty Do you think these same relationships would prevail in lowcontact environments in which customers use selfservice ...

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Supporters of the Service-Profit Chain argue that strong links connect employee satisfaction and loyalty, service quality and

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Services Marketing