Why do you think US full-service airlines are largely undifferentiated low-quality providers? What are the reasons that
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Why do you think US full-service airlines are largely undifferentiated low-quality providers? What are the reasons that none of the full-service airlines positioned itself and delivers as a high service quality provider?
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Services Marketing People Technology Strategy
ISBN: 9781944659820
9th Edition
Authors: Jochen Wirtz, Christopher Lovelock
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