Categorize each statement in the case according to the supportive communication characteristic or type of response it

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Categorize each statement in the case according to the supportive communication characteristic or type of response it represents. For example, the first statement by Leonardo obviously is not very congruent, but the second one is much more so.

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Developing Management Skills

ISBN: 978-0133127478

9th Edition

Authors: David Whetten, Kim Cameron

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