Visit the SBA Web site at http://www.sba.gov. Click on Small Business Planner; then under Manage Your Business,
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Visit the SBA Web site at http://www.sba.gov.
Click on “Small Business Planner”; then under
“Manage Your Business,” click on “Market and Price,” and then select “Customer Service.” What are the “Five Rules of Customer Care” that one can follow to help keep customers happy? LO.1
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Related Book For 
Small Business Management Launching And Growing Entrepreneurial Ventures
ISBN: 9780324569728
14th Edition
Authors: Justin G. Longenecker, Carlos W. Moore, J. William Petty, Leslie E. Palich
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