2. Quality has been defined as the difference between performance and expectations. Describe an experience with a
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2. Quality has been defined as the difference between performance and expectations. Describe an experience with a service where you had high expectations prior to the purchase. Did the service meet your expectations? Why or why not?
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Related Book For
Sports Marketing
ISBN: 978-1032112787
3rd Edition
Authors: Michael J Fetchko ,Donald P Roy ,Vassilis Dalakas
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