A financial services call center monitors call duration, the amount of time spent speaking to customers on
Question:
A financial services call center monitors call duration, the amount of time spent speaking to customers on the phone. The file Call Duration contains the data for time, in seconds, agents spent talking to 50 customers.
a. Calculate the first quartile (Q1), the third quartile (Q3), and the interquartile range.
b. List the five-number summary.
c. Construct a boxplot and describe its shape.
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