=+3. One of the growth sectors in the UK economy has been in the area of call
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=+3. One of the growth sectors in the UK economy has been in the area of call centres. Many thousands of people are employed in UK call centres. Many of these jobs are now being threatened with removal to India and other cheaper wage areas. How should the managers and workers of UK call centres respond?
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Strategic Management Awareness And Change
ISBN: 9781844800834
5th Edition
Authors: John L. Thompson , Frank Martin
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