One of the growth sectors in the UK economy has been in the area of call centres.

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One of the growth sectors in the UK economy has been in the area of call centres. Many thousands of people are employed in UK call centres. Many of these jobs are now being threatened with removal to India and other cheaper wage areas. How should the managers and workers of UK call centres respond?

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Strategic Management

ISBN: 9781844800834

5th Edition

Authors: John Thompson, Frank Martin

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