Opening Vignette Exercise: The opening vignette described how Xerox developed an assessment system to improve the performance and retention of its call center workers. Reread the vignette and answer the following questions:

a. What other assessments do you think could be considered for the job given the company’s high–service quality goal?

Why?

b. If you applied to this company and were denied a job due to your personality assessment results, how would you feel?

Would you think that these methods were fair?