What problems will you face?

a) How are you going to change the culture of the Al Gosaibi organization?

b) How would your employees feel about you, about the changes your are about to implement? How are you going to earn their trust and cooperation?

c) How would your home office superiors feel about you? About your moves?

d) How would you handle your clients?

e) How would you handle your immediate competitors?

f) How would you handle your peers? Al Gosaibi is a family-owned 5-star hotel conveniently located in Al-

Khobar, on the Arabian Gulf, near the Dhahran International Airport and the Dammam seaport. It has 300 rooms, 37 suites, 25 villas, the usual assortment of amenities, and a huge exhibition hall. It is the oldest luxury hotel in the area. It suffered the most as the business recession hit; its occupancy rate declined sharply. The relocation of the airport 80 kilometers away from town and the opening of a permanent exhibition facility are likely to affect the future of the hotel adversely. A former general manager of the hotel, Munir Tadros, was offered the challenging assignment of stepping in again to save the business for its owners and jobs for its employees.