1. Describe the leadership lessons you think the Starbucks Leadership Lab provided store managers.

2. What role do you think an organization’s culture plays in how its leaders lead? Relate this to the story told above.

3. Using the behavioural theories as a guidance, what do you think would be more important to a Starbucks store manager: focus on task, focus on people, or both? Explain.

4. How might a Starbuck’s store manager use Situational Leadership theory? Path-goal theory? Transformational leadership?