Your small manufacturing company is in serious financial difficulty. A large order of your products is ready
Question:
Your small manufacturing company is in serious financial difficulty.
A large order of your products is ready to be delivered to a key customer, when you discover that the product is simply not right. It will not meet all performance specifications, will cause problems for your customer, and will require rework in the field; but this, you know, will not become evident until after the customer has received and paid for the order. If you do not ship the order and receive the payment as expected, your business may be forced into bankruptcy. And if you delay the shipment or inform the customer of these problems, you may lose the order and also go bankrupt. What do you do?
Step by Step Answer:
This is a difficult situation with no easy answersbut here are some potential options to considereach with its own risks and benefits 1 Transparency a...View the full answer
Strategic Management Concepts And Cases
ISBN: 9781260075106
2nd Edition
Authors: Mason Carpenter, Gerry Sanders
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