1. Chapter 14 lists four types of conflict that may arise within an individual or between individuals or groups. After listening to Juan and Rita’s situation, choose two of the four types of conflict and show how they are present in the dispute the two are having with the company merger.

2. Look at Figure 14.4 and trace Carlos’s steps to responding to the conflict. Does Carlos complete all the steps? If yes, why? If no, explain where in the chart his response breaks down.