4. Michelle LeVerrier supervises a group of tellers at a bank. The bank manager has asked her to lead an employee involvement team designed to improve the processes of serving individual customers at the teller windows. The four steps the team must take are to

(a) identify quality problems in the specific area of responsibility,

(b) select one problem to focus on,

(c) analyze the problem, and

(d) identify solutions and select one to present to management. How might Michelle use this four-step procedure to conduct her first team meeting?