Please go to this link to see Alan Cavaiola’s study (www.shrm.org/1013-Cavaiolapersonal-problems-at-work.)

a. What are the potential impac ts of dissatisfied team members for the organization?

b. After reading this chapter’s You Make the Call! and Cavaiola’s study, would you want to work for Charlie?

Why or why not?

c. Cavaiola’ study found that high achievers were often dissatisfied. If the senior leadership of Lighthouse Financials becomes aware that dissatisfaction occurs among various teams in the organization, what actions would you recommend they take? P-987