Some companies have redefined the role of the supervisor as team leader. While team leaders must possess certain skills as identified earlier in the chapter, it is important to remember that teams are usually formed for such purposes as improving customer service, productivity, or quality. As such, developing a work environment in which team members share a purpose and goals is essential. Regardless of the term used, the first-line supervisor or team leader must be an enabler—helping others to be the best they can become in the continuous pursuit of organizational objectives. Information giving and information gathering allow team members to function most effectively. P-369