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essentials of business communication

Questions and Answers of Essentials Of Business Communication

B. The director’s committee tried to complete their evaluation of the report recommendations.3. Revise the following:
2. Which recommendations in this chapter operate in the revisions of the following sentences (A versus B)? Why do these principles result in clearer, more concise revisions?A. A stroke is an
Consumer advocacy organizations immediately raise objections to the labeling specifications and accuse the USDA of being deliberately deceptive by using the word “bioengineered” instead of the
5. You have been assigned as the project manager for a new museum of modern art that your company hopes to build in a foreign city. You visit that city with the project’s lead architect and your
□ How will you explain or justify your decision?1. The Ethisphere Institute ( ethisphere.com) every year publishes a list of the world’s most ethical companies. Check this year’s list, and
How will readers use your writing?Once your document reaches its intended destination, the recipient may place it in a stack for later reading; may skim it and then route it to the person responsible
Once you have analyzed your readers and your purpose, you can decide what you want and need to include and how you will phrase and arrange your ideas.
You may not know your readers personally. However, if you know an individual’s level in the organization, the responsibilities associated with that level, and the kind of technical expertise your
What is this?
• 1 Where would you place the strategies of MTN and other
B. The director’s committee tried to complete their evaluation of the report recommendations.3. Revise the following:
2. Which recommendations in this chapter operate in the revisions of the following sentences (A versus B)? Why do these principles result in clearer, more concise revisions?A. A stroke is an
□ Are most sentences twenty words or shorter? Could you make any longer sentences shorter?
□ Do paragraphs begin with a topic sentence? Do the subsequent sentences in the paragraph build on the idea in the topic sentence?
□ How will you adjust your style so that it is appropriate for the professional relationship you have with your readers?Revising
□ Can you determine the appropriate reading level for the context in which the document will be read?
□ How will you meet your readers’ expectations about style for the specific kind of document you are writing?
□ How will you adjust your writing style to accommodate your readers’ knowledge of the subject?
□ Could you write any of your sentences with equal clarity but with fewer words?
□ Have you defined everything that might require defining?
□ Are most of your sentences written in active voice? Could you change any sentences with passive voice to active voice?
□ Have you avoided ponderous and impersonal language? Have you avoided is/are verb forms whenever possible?
□ Are subjects and verbs close together in your sentences? Have you used specific nouns and concrete verbs?
□ Are most sentences twenty words or shorter? Could you make any longer sentences shorter?
□ Do paragraphs begin with a topic sentence? Do the subsequent sentences in the paragraph build on the idea in the topic sentence?
□ How will you adjust your style so that it is appropriate for the professional relationship you have with your readers?Revising
□ Can you determine the appropriate reading level for the context in which the document will be read?
□ How will you meet your readers’ expectations about style for the specific kind of document you are writing?
□ How will you adjust your writing style to accommodate your readers’ knowledge of the subject?
Consumer advocacy organizations immediately raise objections to the labeling specifications and accuse the USDA of being deliberately deceptive by using the word “bioengineered” instead of the
Instructions on the package to “Text [command word] to [number] for bioengineered food information”
Instructions on the package to “Scan here for more food information” (or similar language) with a telephone number
USDA-authorized logo (see Figure 3-6)
Words on the package (e.g., “Bioengineered Food”)
6. The US Department of Agriculture issues regulations regarding the labeling of foods containing genetically modified organisms (GMOs). The regulations give manufacturers several options for
5. You have been assigned as the project manager for a new museum of modern art that your company hopes to build in a foreign city. You visit that city with the project’s lead architect and your
4. You have noticed a practice in your office that you consider unethical: your colleagues do a lot of unnecessary printing, wasting both paper and ink cartridges. For example, the agendas for
3. Certified B Corporations ( bcorporation.net) are businesses that “consider the impact of their decisions on their workers, customers, suppliers, communities, and the environment” in their
Based on your review of the two codes of conduct, which employer would you prefer to work for? Why?Summarize your findings in a memo, and share this memo with your colleagues.
What can you tell about each employer from the code of conduct?
What additional ethics resources does each employer make available to employees?
What does each employer expect from its executives?
What does each employer expect from its employees?
What are the values that each employer espouses?
□ How will you explain or justify your decision?1. The Ethisphere Institute ( ethisphere.com) every year publishes a list of the world’s most ethical companies. Check this year’s list, and
□ What are you unwilling to do? What are you willing to do?
□ Does your professional association’s code of conduct address this issue?
□ Does your company’s code of conduct address this issue?
□ What advice does a trusted supervisor or mentor offer?
□ What are your competing obligations in this dilemma?
□ What are the specific aspects of this dilemma that make you uncomfortable?
What is the nature of the ethical dilemma?
ensures that the completed document has a single style throughout and contains all information and required segments.
monitors development so that the report is completed as required; and
creates a safe and supportive environment that allows team members to work effectively and efficiently;
launches the effort and provides everyone with the document requirements (purpose, audiences, rationale), format, timetable for completion, and methods of communicating about the document (see Figure
ensures that all team members know their tasks and have the resources (equipment, access to information sources, etc.) to complete their tasks;
Assign one member the task of editing the document to make the style consistent throughout.The team leader.Collaborative projects must have a team leader. This person may be the project manager or
Learn to work together. (Note: When people from different countries and cultures collaborate, the need for sensitivity to cultural differences is critical.)
Determine the deadlines and work schedule for each document segment.
Decide who will do what.
Decide when, where, and how you will meet.
To the public: Your obligation to society is to contribute to the public good through greater safety, fuller liberty, and a better quality of life. Your decisions and actions on the job could allow
To your colleagues: You have a duty to your colleagues on the job to do your fair share of the work assigned and to do it with integrity, accuracy, and efficiency. You also have a responsibility to
To your employer: Your responsibility as an employee is to serve the legitimate interests of your organization, to promote its products and services, to support its mission, and to shield
To your academic institution: You have a moral obligation to the institution that trained you for your profession. Your successes or failures will signal the strengths and weaknesses of that
To your discipline and profession: As a member of your profession, you have a responsibility to advance the knowledge and reputation of your field. You must share information with your colleagues
To yourself: You will have to make decisions and take actions that allow you to support yourself financially while establishing and maintaining your reputation in your field. You can’t quit (or
□ Have you checked manually for misspellings and for mechanical errors such as misplaced commas, semicolons, colons, and quotation marks?
□ Have you checked all points of the completed draft where your word processing application indicates that you might have errors in wording, sentence structure, mechanics, or spelling?
□ Are all illustrations placed in the appropriate locations within the text? Is the format consistent—font, size, placement of headings?
□ Is your system of documentation complete, consistent, and correct? Are your pages numbered?
□ Have you included all the formal elements that your report needs or is required to include?
□ Have you had someone read your draft and suggest improvements?Editing
□ Is your document easy to read? Are your paragraphs well organized and of a reasonable length?
□ Have you checked all facts and numbers? Could any material be deleted?
□ Have you included all required items—report sections and essential information?
□ Will your readers be able to follow your logic?
□ Is your tone appropriate?
□ Have you stated clearly the purpose of your report? Does the information support your purpose?
□ Have you noted where you will use illustrations? Have you noted the source of any illustration borrowed or adapted from another document, publication, or website?Revising
□ Have you recorded the sources of all information you will use so that you can develop correct citations after you have completed your draft?
□ Have you inserted information under each of your headings?
□ Can you include headings that announce each major section to your reader? Does all information have relevance to your purpose?Drafting
□ Have you sorted your material into specific groups?
□ In what order should you put the information? What does your reader need to know first?
□ What types of illustrations (e.g., tables, graphs, photos, diagrams) are you considering? How will they help to convey your message?Arranging Information
□ What structure do you plan to use? If you have required report sections, what are they? What information resources do you have available? What resources do you need to locate?
□ What topics do you need to cover? What do your readers need to know? What do you want your readers to do?
□ Why are you writing? Why is this document required? What is the situation that led to the need for this document? Who cares about this situation or this document?Selecting Information
□ Who are your readers, known and potential? What problems could your readers encounter with your message?
□ What is the purpose of the document?
□ What is your subject or topic?
6. If you are willing to participate in this study, please click on the link http://www.surveymonkey.com/PineAvenueBooks and complete the survey. If you wish to participate in a follow-up interview,
5. Completion of the survey and follow-up interviews is voluntary; you may skip questions and can quit any portion of the study at any time.
4. All data for surveys and follow-up interviews will be strictly confidential. Your identity will never be revealed in any results, discussions, or presentation of the research. In addition, all
3. If you agree to do so, you will also participate in a 15- to 20-minute follow-up session (that will occur by telephone or e-mail as you choose).
2. If you complete a survey, your responses will be returned to me anonymously. (I will not be able to identify your e-mail address, your IP address, or any other information that would inform me as
1. You will complete a short, anonymous survey via the Internet that will require approximately 5 minutes of your time and will be returned to me via Survey Monkey, an online data collection service.
How will readers use your writing?Once your document reaches its intended destination, the recipient may place it in a stack for later reading; may skim it and then route it to the person responsible

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