To cope with employees’ normal resistance to change, supervisors must understand why resistance surfaces and what can be done to help employees adjust to and accept changes. Preparing employees for change by being open and honest, providing information and training early in the process, and encouraging participation in decision making will help employees take ownership of changes and make the transition more smoothly to new tasks and processes. A supervisor also should learn the principles of selling change to higher-level managers. Sometimes, supervisors may have to subtly convince their managers that changes were the managers’ ideas. Regardless of the approach, the supervisor must persuade all affected personnel that accepting proposed change will benefit them and the organization. P-698