When Al DeAngelis started his new job as a computer programmer, he arrived in his department at 9:30 a.m., after having spent time in the human resources department filling out forms. Marcia Eizenstadt, his supervisor, shook his hand and said, “Al, I’m so glad you’re starting with us today. We need your talents tremendously.” Then, explaining that she would be fled in important planning meetings, Eizenstadt showed DeAngelis to his desk and gave him a slip of paper on which she had written the link to the company’s online employee handbook. “Read this carefully,” said Eizenstadt. “It’ll tell you everything you need to know about working here. By tomorrow or the next day, I hope we’ll be able to sit down and go over your first assignment.” DeAngelis spent the rest of the day reading the manual, wishing for a cup of coffee, and trying to smile pleasantly in response to the quizzical looks he was getting from other employees passing in the hall and glancing into his cubicle.

a. What aspects of DeAngelis’s orientation were helpful?

b. How could it have been improved?