1. Why do you think Bill Martin is so concerned about his meeting with his area manager? Should he change the rating methods he uses to evaluate his employees? Why or why not?

2. What are some of the benefits Bill Martin’s employees get from their performance reviews? What are some drawbacks?

3. What could Bill do to improve the performance evaluation process in his store?

4. What are the legal issues Martin and other supervisors need to consider in conducting performance appraisals? Develop a list of guidelines Bill could follow to avoid legal problems.