1.1 Assume you are the general manager of a large hotel and have formulated a strategy of renting banquet facilities to organisations for big events. At a monthly management meeting, your sales manager informs the head of food operations that a big reception in one week will require converting a large hall from a meeting room to a banquet facility in only 60 minutes – a difficult but achievable operation that will require precise planning and extra help. The food operations manager is furious about not being informed earlier. What is wrong here?