1.11 Why is benchmarking an important component of TQM programs? Do you believe a company could have...

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1.11 Why is benchmarking an important component of TQM programs?

Do you believe a company could have a successful TQM program without using benchmarking?

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Management

ISBN: 9780170259798

5th Asia-Pacific Edition

Authors: Danny Samson, Richard L. Daft

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