Could a service firm use a production-line approach or self-service design and still keep a high customer
Question:
Could a service firm use a production-line approach or self-service design and still keep a high customer focus (personal attention)?
Explain and support your answer with examples.
LO9-3
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Related Book For
ISE Operations And Supply Chain Management
ISBN: 9781260575941
16th International Edition
Authors: F. Robert Jacobs, Richard B. Chase
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