Think about your latest trip to a hospital/health care facility. How many different handoffs did you encounter?

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Think about your latest trip to a hospital/health care facility. How many different handoffs did you encounter? How would you rate the quality of the service relative to the patient experience and relative to that of the friends and family?

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ISE Operations And Supply Chain Management

ISBN: 9781260575941

16th International Edition

Authors: F. Robert Jacobs, Richard B. Chase

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