Describe large, bureaucratic organizations with which you have had contact that have not responded flexibly to customer

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Describe large, bureaucratic organizations with which you have had contact that have not responded flexibly to customer demands. Also describe examples of satisfactory responsiveness. What do you think accounts for the differences between the responsive and nonresponsive organizations?

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Management Leading And Collaborating In A Competitive World

ISBN: 9781259927645

13th Edition

Authors: Thomas Bateman, Scott Snell, Robert Konopaske

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