10. Returning to Example 3.1 and Figure 3.6, suppose management actually does put a system in place...

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10. Returning to Example 3.1 and Figure 3.6, suppose management actually does put a system in place that lets dealers enter orders electronically, with this information sent directly to the picking area.

a. (***) Redraw the process map to illustrate the changes.

What is the new cycle time for the process? What is the new percent value-added time?

b. (**) What do you think the impact would be on the number of lost orders? On customer satisfaction?

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Related Book For  book-img-for-question

Introduction To Operations And Supply Chain Management

ISBN: 9780131791039

2nd Edition

Authors: Cecil C. Bozarth, Robert B. Handfield

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