10. Returning to Example 3.1 and Figure 3.6, suppose management actually does put a system in place...
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10. Returning to Example 3.1 and Figure 3.6, suppose management actually does put a system in place that lets dealers enter orders electronically, with this information sent directly to the picking area.
a. (***) Redraw the process map to illustrate the changes.
What is the new cycle time for the process? What is the new percent value-added time?
b. (**) What do you think the impact would be on the number of lost orders? On customer satisfaction?
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Related Book For
Introduction To Operations And Supply Chain Management
ISBN: 9780131791039
2nd Edition
Authors: Cecil C. Bozarth, Robert B. Handfield
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