culture of customerfocus among its SC team. How specifically do they go about doing that? How do they maintain this positive culture? What sort of customer results do they achieve?

iii From your research, identify one company that treats its SC followers very well and another company that treats its SC followers very poorly (or did while it was still in operation). What were the attributes of the good treatment and what were the attributes of the poor treatment? What was/is the performance difference between the two companies (measured as environmental, social, and economic performance)?

iv From your research, identify