Effective management of customer service requires measurement. Discuss the nature of performance measurement in the customer service

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Effective management of customer service requires measurement. Discuss the nature of performance measurement in the customer service area.

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Supply Chain Management A Logistics Perspective

ISBN: 9781305859975

10th Edition

Authors: John J. Coyle, Jr. Langley, C. John, Robert A. Novack, Brian J. Gibson

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