You work in the headquarters office of the investigation division of a law enforcement agency and are developing an automated casetracking system for your headquarters office to replace the current manual system. Cases are opened when a request-for-investigation form is received from other divisions in your agency; no cases are initiated internally. A new case folder is created, containing any criminal record information based upon checking various criminal justice databases, then sent to the appropriate field investigation office.
When the case is completed, headquarters receives an investigation report from the field office, the case is closed, and a copy of the completed investigation report is sent to the originating office. Every week, a listing showing cases opened, completed, and in progress is sent to each field office. What are some of the strategies you might use for setting the scope and boundaries of the system?