Refer to the RMO CSMS Marketing subsystem shown in Figure 3-10. Draw a use case diagram that shows all actors and all use cases. Use a drawing tool such as Microsoft Visio if it is available.

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Use cases Search for item View product comments and ratings View accessory combinations Fill shopping cart Empty shopping cart Check out shopping cart Fill reserve cart Empty reserve cart Convert reserve cart Create phone sale Create store sale CSMS Sales Subsystem Users/actors Customer, customer service representative, store sales representative Use cases Ship items Manage shippers Create backorder Create item return Look up order status Track shipment Rate and comment on product Provide suggestion Review suggestions Customer, customer service representative, store sales representative Customer, customer service representative, store sales representative Customer Customer Customer Customer Customer Customer Customer service representative Store sales representative CSMS Order Fulfillment Subsystem Users/actors Shipping Shipping Shipping Shipping, customer Shipping, customer, management Shipping, customer, marketing Customer Customer Management Cengage Learning Cergage Learning