Refer to the RMO CSMS Reporting subsystem shown in Figure 3-10. These reports were identified by asking users about temporal events, meaning points in time that require the system to produce information of value. In most actual systems today, an actor is assigned responsibility for producing the reports or other outputs when they are due. Recall that the actor is part of the system—the manual, non-automated part. Thus, this is one way the “system” can be responsible for producing an output at a point in time. In the future, more outputs will be produced automatically. Draw a use case diagram that shows the use cases and actors, as shown in Figure 3-10. Use a drawing tool such as Microsoft Visio if it is available.

Use cases Search for item View product comments and ratings View accessory combinations Fill shopping cart Empty shopping cart Check out shopping cart Fill reserve cart Empty reserve cart Convert reserve cart Create phone sale Create store sale CSMS Sales Subsystem Users/actors Customer, customer service representative, store sales representative Use cases Ship items Manage shippers Create backorder Create item return Look up order status Track shipment Rate and comment on product Provide suggestion Review suggestions Customer, customer service representative, store sales representative Customer, customer service representative, store sales representative Customer Customer Customer Customer Customer Customer Customer service representative Store sales representative CSMS Order Fulfillment Subsystem Users/actors Shipping Shipping Shipping Shipping, customer Shipping, customer, management Shipping, customer, marketing Customer Customer Management Cengage Learning Cergage Learning