Students, to access the On the Job and Bizflix video cases for this and all chapters, visit the CourseMate web site or, if you do not have access to CourseMate, ask your instructor for a copy of the cases.

Instructors, to access the On the Job and Bizflix video cases for this and all chapters, visit www. cengagebrain. com. At the CengageBrain. com home page, search for the ISBN of your title (from the back cover of your book) using the search box at the top of the page. This will take you to the product page where free companion resources can be found. Please feel free to share the cases with your students for use in classroom discussion.