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business
the fundamentals of fashion management
Questions and Answers of
The Fundamentals Of Fashion Management
1. 1. In response to security threats in today’s world, the U.S. government federalized airport security workers. Many argued that simply making screeners federal workers would not solve the root
4. 4. If an experienced executive assistant discovered that she made the same amount of money as a newly hired janitor, how do you think she would react? What inputs and outcomes might she evaluate
5. 5. Would you rather work for a supervisor high in need for achievement, affiliation, or power? Why? What are the advantages and disadvantages of each?
6. 6. To keep people motivated in a tough economic environment, some companies have shifted from annual to semiannual bonuses. Do you think offering semiannual bonuses is a good way to motivate the
7. 7. A survey of teachers found that two of the most important rewards were the belief that their work was important and a feeling of accomplishment. According to Maslow’s theory, what needs do
10. 10. How can empowerment lead to higher motivation of employees?Could a manager’s empowerment efforts sometimes contribute to demotivation as well? Discuss.
1. 1. Recommend to the president that a meeting be arranged with the sales representatives entitled to a bonus and tell them that their checks were going to be delayed until the Puget’s financial
2. 2. Recommend a meeting with the sales representatives entitled to a bonus and tell them the company’s deteriorating financial situation triggers one of the contingency clauses in their contract
3. 3. Recommend strongly to the president that Puget pay the bonuses as promised. The legal contracts and financial situation don’t matter. Be prepared to resign if the bonuses are not paid as you
1. What theories about motivation underlie the switch from salary to commission pay? Frances Patterson, Kimbel’s CEO, looked at the latest ”Sales by Manager”figures on her daily Web-based sales
2. What needs are met under the commission system? Are they the same needs in the shoes and handbag department as they are in lingerie?Explain. Frances Patterson, Kimbel’s CEO, looked at the latest
3. If you were Frances Patterson, would you go back to the previous compensation system, implement the straight commission plan in all Kimbel’s stores, or devise and test some other compensation
2. Discuss how the dilemmas of teamwork might be intensified in a virtual team. What dilemmas do you feel when you have to do class assignments as part of a teams Discuss.
7. When you are a member of a team, do you adopt a task specialist or socioemotional roles Which role is more important for a team’s effectiveness?
8. Some people argue that the presence of an outside threat correlates with a high degree of team cohesion. Would you agree or disagree? Explain your answer.
1. Vote to exonerate the three group project members who didn’t cheat.You’re convinced they had no reason to suspect Paul Colgan of dishonesty. Exonerating them is the right thing to do.Melinda
2. Vote in support of Hank Zierden’s decision to hold each individual member accountable for the entire project. The professor clearly stated his policy at the beginning of the semester, and the
3. Vote to reduce each of the three students’ penalties. Instead of a zero, each student will receive only half of the possible total points for the project, which would be an F. You’re still
1. Algoma Howard and Carlos Debrito phased in permanent crossfunctional teams in Alberta, What types of teams are the “fireside chats” and “problem-busting teams”? Through what stage or
2. What role did Carlos Debrito play in the success of the Alberta teambased productivity project? What leadership approach did he employ to help reduce conflict between labor and the professionals?
3. What advice would you give Algoma Howard and her team for improving the employee-involvement climate, containing costs, and meeting production goals at the Colorado facility? When Martin Bouchard
1. What personality traits does Walmart look for in a job candidate? How might wrong perceptions lead managers to hire the wrong people? Walmart Part Five: Leading“Ordinary People” Do
2. How would you characterize the leadership of Walmart founder Sam Walton? Walmart Part Five: Leading“Ordinary People” Do Extraordinary Things at Walmart Give me a W! Give me an A! Give me an L!
3. What tools does Walmart use to motivate employees? How might a lack of motivation affect associates and how should managers respond? Walmart Part Five: Leading“Ordinary People” Do
8. Do you think it makes sense for a company such as Sears Holdings Corp., which has numerous shabby Sears and Kmart stores in need of makeovers, to focus resources on building the online business at
6. Critics argue that radio-frequency identification (RFID) can potentially jeopardize consumer privacy by making it possible to link purchases to individuals or even to track the movement of
5. Some companies are using both lean manufacturing and Six Sigma(Chapter 19) methods simultaneously to improve their operations. How do you think the two approaches might complement or conflict with
4. What are the three types of inventory? Which type is most likely to be affected by the just-in-time inventory system? Explain.
1. What are the major differences between manufacturing and service organizations? Give examples of how each type might benefit from using Web 2.0 tools such as wikis and social networks.
3. Why do Walmart managers set goals such as ”double fleet fuel efficiency in ten years” and ”cut greenhouse gas emissions by 20 percent in seven years” s Explain how managers would use the
2. How will the creation of a Sustainability Index help Walmart manage quality and performances Walmart Part Six: Controlling Saving the World through Supply Chain Management*Walmart’s supply chain
1. Does Walmart’s use of automation and information technology eliminate the need for workers and managers? Explain. Walmart Part Six: Controlling Saving the World through Supply Chain
4. 4. Should Lincoln borrow money and pay bonuses to avoid breaking trust with its U.S. workers? Why or why note Imagine having a management system that is so successful people refer to it with
3. 3. What is the problem with transporting Lincoln’s control systems to other national cultures? What suggestions would you make to Lincoln’s managers to make future international manufacturing
2. 2. Based on what you’ve just read, what do you think makes the Lincoln System so successful in the United States? Imagine having a management system that is so successful people refer to it with
1. 1. Does Lincoln follow a hierarchical or decentralized approach to management? Explain your answer and give examples. Imagine having a management system that is so successful people refer to it
3. 3. Adopt Chris Dykstra’s proposed changes with an even higher limit of$50 or $100, which is still less than the cost of prosecution. In addition, make sure the policy isn’t publicized. That
2. 2. Adopt Chris Dykstra’s proposed changes and show more leniency to first-time offenders. It is a more cost-effective approach to the problem than the current policy, plus it stays close to your
1. 1. Continue Westwind’s zero-tolerance policy toward shoplifting. It’s the right thing to do—and it will pay off in the end in higher profitability because the chain’s reputation for being
10. 10. What is ISO certification? Why would a global company like General Electric want ISO certification?
2. 2. Describe the advantages of using a balanced scorecard to measure and control organizational performance. Suppose you created a balanced scorecard for Walmart. What specific customer service
3. If you were Chuck, what would you have done diferently? What steps would you take at this point to make sure the supply of the popular new toy is sufficient to meet the anticipated demand?
2. What was the main purpose of Chuck’s communication to Vicentey To Michael Satoy What factors should he have considered when choosing a channel for his communication to Vicentey Are they the same
1. Based on Vicente Ruiz’s actions and his conversation with Chuck Moore, what differences do you detect in cultural attitudes toward communications in Mexico as compared with the United Statest Is
3. Create a new position at the firm that will allow Firoz to do the reports and reconciliations for several account managers, freeing the account assistants to concentrate on public contact work.
2. Place Firoz with a more sympathetic account manager who is open to finding ways to help him improve his English and has the time to help him develop his assertiveness and telephone skills. Send
1. Agree with Cathy Putnam. Despite your personal feelings, accept that Firoz Bahmani is not capable of carrying out the accountant assistant’s responsibilities. Make the break now, and give him
10. A study reported in the Journal of Applied Psychology found that people are more willing to lie and feel more justified doing so when using e-mail than when using pen and paper, even if told
8. Assume you manage a small online business that sells herbal supplements. Without your knowledge, a disgruntled employee has posted damaging information about your company in the company’s blog,
4. What are the characteristics of an effective listenere How would you rate yourself on those characteristicse?
3. If you were Martin Quinn, would you recommend modifications in Erik Rasmussen’s leadership style that you would like him to adopt? Do you think it will be possible for Rasmussen to make the
2. How would you describe Erik Rasmussen’s leadership style as he tried to effect change? What are its strengths and weaknesses? What are the sources of his influence? “Be careful what you wish
1. How would you describe Evelyn Gustafson’s leadership style? What were its strengths and weaknesses? What were the sources of her influence? “Be careful what you wish for,” thought Martin
3. Discipline Darius Harris for coercing his subordinates to spend their own time on his volunteer work at the community after-school program. This action will send a signal that coercing employees
2. Tell Darius Harris that the employee volunteer program is just that: a volunteer program. Even though the company sees volunteerism as an important piece of its campaign to repair its tarnished
1. Tell Carolyn Clark that employee volunteerism is important to the company and that while her performance evaluation will not be affected by her decision, she should consider helping Harris because
12. Do you see yourself as having more leader qualities or more manager qualities? Do you think you will become a better leader/manager by developing the characteristics you already have or by trying
9. Why do you think so little attention is given to followership compared to leadership in organizations? Discuss how the role of an effective follower is similar to the role of a leader.
3. As a manager, how would you deal with resistance to change when you suspect employees’ fears of job loss are well founded?
4. How might businesses use the Internet to identify customer needs through open innovation? What do you see as the major advantages and disadvantages of the open innovation approach?
5. To tap into the experience of battle-tested soldiers, the U.S. Army recently began encouraging personnel from all ranks to go online and collaboratively rewrite some of the Army’s field manuals
6. Analyze the driving and restraining forces of a change you would like to make in your life. Do you believe understanding force-field analysis can help you more effectively implement a significant
7. Which role or roles—the inventor, champion, sponsor, or critic—would you most like to play in the innovation process? Why do you think idea champions are so essential to the initiation of
10. How do large-group interventions differ from OD techniques such as team building and survey feedback?
1. Go to the meeting and argue for abandoning crowdsourcing for now in favor of maintaining the artistic integrity and values that Off the Hook has always stood for. Last year, when Ai-Lan Nguyen
2. Accept the reality that because Off the Hook’s CEO Rob Taylor strongly favors crowdsourcing, it’s a fait accompli. Be a team player and help work out the details of the new design approach.
3. Accept the fact that converting Off the Hook to a crowdsourcing business model is inevitable, but because it violates your own personal values, start looking for a new job elsewhere. Last year,
1. What forces for change are evident at the Oconomo plant? Jim Malesckowski remembers the call of two weeks ago as if he just put down the telephone receiver. “I just read your analysis and I want
2. What is the primary type of change needed—changing “things” or changing the “people and culture?” Can the Wisconsin plant be saved by changing things alone, by changing people and
3. What do you think is the major underlying cause of the union leaders’resistance to change? If you were Jim Malesckowski, what implementation tactics would you use to try to convince union
2. Does Rankin display type A or type B behavior? What are the causes of stress for his team? As the plane took off from the L.A. airport for Chicago and home, Henry Rankin tried to unwind, something
1. What personality and behavior characteristics does Henry Rankin exhibit?Do you think these traits contribute to a good person-job fit for him? If you were an executive coach hired to help Rankin
3. Go to the team and tell them what you’ve been asked to do. If they refuse to support you, threaten to reveal the true numbers to the CEO and board members. Sara MacIntosh recently joined
2. Stick to your principles and refuse to fudge the numbers. Tell Kristin you will work overtime to help develop an alternate proposal that stays within the budget by providing more training to
1. Make the previous numbers work. Kristin and the entire team have put massive amounts of time into the project, and they all expect you to be a team player. You don’t want to let them down.
11. Why do you think workplace stress is skyrocketing? Do you think it is a trend that will continue? Explain the reasons for your answer. Do you think it is the responsibility of managers and
9. You are a manager, and you realize that one of your employees repeatedly teases coworkers born in another country, saying that they come from a backward country with pagan beliefs. How would you
7. Which of the four components of emotional intelligence do you consider most important to an effective manager in today’s world?Why?
4. How might a manager be able to use an understanding of perceptual selectivity and perceptual organization to communicate more effectively with subordinates?
3. The chapter suggests that optimism is an important characteristic for a manager, yet some employees complain that optimistic managers cause them significant stress because they expect their
1. As a manager, how might you deal with an employee who is always displaying negative emotions that affect the rest of the team? How might you use an understanding of attribution theory and
3. What federal laws govern the main legal issue raised in Dukes v.Walmart? While opposition groups present low-grade image challenges for Walmart, the retailer is facing the mother of all
2. Explain how Walmart’s employee diversity benefits the organization.What are some challenges of diversity? While opposition groups present low-grade image challenges for Walmart, the retailer is
1. Why does Walmart prefer to recruit new store managers from its large pool of hourly associates? While opposition groups present low-grade image challenges for Walmart, the retailer is facing the
3. If you were Rankin, how would you have handled your team members(Sally Phillips, Bob Finley, and Lynne Johnston)? Be specific. What insights or behaviors would make Rankin a better manager? As the
3. If you were Ted Hanrahan, what suggestions would you make to Draper’s managers to help them move toward successfully managing diversity issues? “You see what I’m up against?” asked Ralph
2. If you were the shipping and receiving or human resources manager, how do you think you would feel about working at Draper? What are some of the challenges you might face at this company? “You
1. How would a cultural audit help Draper Manufacturing assess its diversity issues? What questions do you suggest be included in the cultural audit?“You see what I’m up against?” asked Ralph
3. Ask the Muslim workers to delay their sunset prayers until a regularly scheduled break occurs, pointing out that North Woods is primarily a place of business, not a house of worship. Frank
2. Try to hire the fewest possible Muslim workers so the work line will be efficient on second shift. Frank Piechowski, plant manager for a Minnesota North Woods Appliance Corporation refrigerator
1. Continue the current policy that leaves it up to the Muslim workers as to when they leave the assembly line to perform their sunset rituals. Frank Piechowski, plant manager for a Minnesota North
14. Which statement do you agree with most?a. We should avoid judging others because no one can fully understand the motives of another personb. People are responsible for their actions and have to
13. If you stay in a household run differently from yours (cleanliness, manners, meals, and other customs), you:a. Adapt readilyb. Quickly become uncomfortable and irritatedc. Adjust for a while, but
12. Other people’s personal habits annoy you:a. Oftenb. Not at allc. Only if extreme
11. You react to little children with:a. Patienceb. Annoyancec. Sometimesa, sometimes b
10. If someone in your family were homosexual, you would:a. View this as a problem and try to change the person to a heterosexual orientationb. Accept the person as a homosexual with no change in
9. Would you marry someone from a different race?a. Yesb. Noc. Probably not
8. Do you agree with the statement, “What is right and wrong depends upon the time, place, and circumstance”?a. Strongly agreeb. Agree to a pointc. Strongly disagree
7. You react to old people with:a. Patienceb. Annoyancec. Sometimesa, sometimes b
6. Do you voluntarily read material that supports views different from your owne?a. Neverb. Sometimesc. Often
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