3. The CEO of your health organization comes to your office and states that she is not happy with the efficiency of the new ambulatory care clinic; she does not believe that the new clinic is being effective. Come up with three different measures for efficiency and three different measures of effectiveness that you feel are uniform and applicable to ambulatory care clinics.

a. Develop a construct representing “patient satisfaction with ambulatory care” that includes two variables and four measures based on the metrics you developed for this exercise.

b. Based on the metrics you developed for this exercise, develop a dashboard for each metric that will provide the CEO with a snapshot of the performance items you have already suggested are important.