Consider the alternative of replacing the rental personnel from the business process in Figure 3-15. a. Describe
Question:
Consider the alternative of replacing the rental personnel from the business process in Figure 3-15.
a. Describe changes that will need to be made to the process documented in Figure 3-15.
You can download a copy of this Visio diagram from this text’s Web site at www.pearsonhighered.com/
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b. Would eliminating the rental personnel change the competitive strategy of this company? Is it possible to be a high-value company with no rental personnel?
Explain why or why not.
c. Would eliminating the rental personnel necessarily reduce costs? What costs would increase as a result of this change?
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