41. Carloads of customers arrive at a single-server station in accordance with a Poisson process with rate
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41. Carloads of customers arrive at a single-server station in accordance with a Poisson process with rate 4 per hour. The service times are exponentially distributed with rate 20 per hour. If each carload contains either 1, 2, or 3 customers with respective probabilities 14
, 12
, and 14
, compute the average customer delay in queue.
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