5. It follows from Exercise 4 that if, in the M/M/1 model, W Q is the amount...

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5. It follows from Exercise 4 that if, in the M/M/1 model, W∗

Q is the amount of time that a customer spends waiting in queue, then

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where Exp(μ − λ) is an exponential random variable with rate μ − λ. Using this, find Var(W∗
Q).

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