5. It follows from Exercise 4 that if, in the M/M/1 model, W Q is the amount...
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5. It follows from Exercise 4 that if, in the M/M/1 model, W∗
Q is the amount of time that a customer spends waiting in queue, then
where Exp(μ − λ) is an exponential random variable with rate μ − λ. Using this, find Var(W∗
Q).
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