Suppose that customers arrive at a single-server system in accordance with a Poisson process with rate .

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Suppose that customers arrive at a single-server system in accordance with a Poisson process with rate λ. Upon arriving a customer must pass through a door that leads to the server. However, each time someone passes through, the door becomes locked for the next t units of time. An arrival finding a locked door is lost, and a cost c is incurred by the system. An arrival finding the door unlocked passes through to the server. If the server is free, the customer enters service; if the server is busy, the customer departs without service and a cost K is incurred. If the service time of a customer is exponential with rate μ, find the average cost per unit time incurred by the system.

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