An airline wants to compare two processes, landing and take-off against the baggage handling. If average number

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An airline wants to compare two processes, landing and take-off against the baggage handling.

If average number of bags per customer is 1.5 and the airline recorded 3 lost bags for 9,000 passengers in one month, calculate the DPMO and the related sigma quality level.

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Total Quality Management

ISBN: 9789332579392

3rd Edition

Authors: Poornima M. Charantimath

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Question Posted: Jan 03, 2024 10:13 AM

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An airline wants to compare two processes, landing and take-off against the baggage handling. If average number

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DPMO stands for Defects per Million Opportunities a Six Sigma metric It is calculated as the number ...View the full answer

Total Quality Management

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