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business
total quality management

Questions and Answers of Total Quality Management

15- 15 What influence does the global business environment have on Crocs, and how does that affect its choice of systems?
15- 14 How did Crocs’s new systems improve operations and management decision making?
15- 13 How did Crocs’s new systems and use of SAP Apparel and Footwear support its business strategy? How effective was the solution chosen by the company?
15- 12 What management problems typical of global systems was Crocs experiencing? What management, organization, and technology factors were responsible for those problems?
15- 11 With a group of students, identify an area of information technology and explore how this technology might be useful for supporting global business strategies. For instance, you might choose
15- 10 In this project you’ll use the web to research overseas distributors and customs regulations and use Internet-based software to calculate prices in foreign currencies.
15- 9 Companies with many overseas locations need a way to inform employees about available job openings in these locations. In this project you’ll use database software to design a database for
15- 6 Describe ways the Internet can be used in international information systems.
2. Identify the problem described in this case. What management, organization and technology factors contributed to this problem? What role did globalization play?
1. Why are human resources and talent management so important at Steelcase?
3. Will non-Indian companies like Amazon.com and eBay flourish in India? Explain.
2. How do these factors hamper companies from doing business in India or setting up Indian e-commerce sites?
1. Describe the technical, cultural, and organizational obstacles to e-commerce growth in India.
14-16 Compare the two major types of planning and control tools. (p-ik8)
14-15 Identify and describe three methods for helping managers select information systems projects. (p-ik8)
14- 14 Describe the steps that should have been taken to prevent a negative outcome in this project. (p-ik8)
14- 13 Evaluate the key risk factors in this project. (p-ik8)
14- 12 Why was the Healthcare.gov project so important? (p-ik8)
14- 11 This project will develop your skills using web-based software for searching for a home and calculating mortgage financing for that home. (p-ik8)
14- 10 This project provides you with an opportunity to use spreadsheet software to use the capital budgeting models discussed in this chapterand its Learning Tracks to analyze the return on an
14- 9 Caterpillar is the world’s leading maker of earth-moving machinery and supplier of agricultural equipment. Caterpillar wants to end its support for its Dealer Business System (DBS), which it
14- 8 The U.S. Census launched an IT project to arm its census takers in the field with high-tech handheld devices that would save taxpayer money by directly beaming population data to headquarters
14- 7 What is the role of end users in information systems project management? (p-ik8)
14- 6 It has been said that most systems fail because systems builders ignore organizational behavior problems. Why might this be so? (p-ik8)
14- 5 How much does project management impact the success of a new information system? MyLabMIS (p-ik8)
4. What do you think were the four most important benefits of the solution Hilti adopted? (p-ik8)
3. Why did Hilti want to standardize the project management process throughout its entire company? (p-ik8)
2. Why did Hilti choose the Microsoft Project Online technology (p-ik8)
1. What were the management, organization, and technology issues that Hilti needed to address when considering a new approach to project management? (p-ik8)
3. What steps should be taken to make the paperless NHS more successful? (p-ik8)
2. What management, organization, and technology problems is the paperless NHS likely to encounter? (p-ik8)
1. Why is paperless NHS a risky project? Identify the key risk factors. (p-ik8)
14- 4 What are the principal risk factors in information systems projects, and how can they be managed? (p-ik8)
14- 3 How can firms assess the business value of information systems? (p-ik8)
14- 2 What methods can be used for selecting and evaluating information systems projects and aligning them with the firm’s business goals? (p-ik8)
14- 1 What are the objectives of project management, and why is it so essential in developing information systems? (p-ik8)
13- 20 Describe the role of end users in developing systems using the traditional systems life cycle, prototyping, application software packages, and end-user development. (p-ik8)
13- 19 Describe four system conversion strategies. (p-ik8)
13- 18 What were the benefits of the new system?How did it change operational activities and decision making at ConAgra ? How successful was this system solution? (p-ik8)
13- 17 What steps did ConAgra take to make sure the My Recipe was successful? (p-ik8)
13- 16 What types of systems-building methods and tools did ConAgra use for building its system? (p-ik8)
13- 15 List and describe the information requirements of My Recipe. (p-ik8)
13- 14 Analyze ConAgra’s problems with its old systems. What management, organization, and technology factors were responsible for these problems? What was the business impact of these problems?
13- 13 With three or four of your classmates, select a system described in this text that uses the web. Review the website for the system you select. Use what you have learned from the website and
13- 12 Visit the website of your choice and explore it thoroughly. Prepare a report analyzing the various functions provided by that website and its information requirements. Your report should
13- 11 This project requires you to perform a systems analysis and then design a system solution using database software.Burrows Auto Dealers specializes in selling new vehicles from Toyota in
13- 10 Management at your agricultural chemicals corporation has been dissatisfied with production planning.Production plans are created using best guesses of demand for each product, which are based
13- 9 For an additional fee, a customer purchasing from the online appliance store Appliancesdirect.com in the UK, such as a washing machine, can purchase a three-year service contract. The contract
13- 8 What are the advantages of responsive web design compared to a native app or a mobile website? (p-ik8)
13- 7 What are the benefits and risks of domestic outsourcing and offshore outsourcing?MyLabMIS MyLabMIS (p-ik8)
13- 6 Why is selecting a systems development approach an important business decision? Who should participate in the selection process? (p-ik8)
3. Describe how Alex and Ani’s sales process before and after the mobile application was deployed. (p-ik8)
2. How does user requirement definition for mobile applications differ from traditional systems analysis? (p-ik8)
1. What management, organization, and technology issues need to be addressed when building a mobile application? (p-ik8)
5. How much did FPX CPQ change the way Fujitsu ran its business? (p-ik8)
4. Why would software as a service be an appropriate solution for Fujitsu? Should Fujitsu have built its own CPQ system in-house? (p-ik8)
3. Why was the FPX CPQ solution selected? Was it a good choice? Why or why not? (p-ik8)
2. List and describe the most important information requirements you would expect to see in Fujitsu’s RFP. (p-ik8)
1. What were Fujitsu’s problems with its existing systems for the CPQ process? What was the business impact of these problems? (p-ik8)
13- 5 What are new approaches for system building in the digital firm era? (p-ik8)
13- 4 What are alternative methods for building information systems? (p-ik8)
13- 3 What are the principal methodologies for modeling and designing systems? (p-ik8)
13- 2 What are the core activities in the systems development process? (p-ik8)
13- 1 How does building new systems produce organizational change? (p-ik8)
12- 19 Give three examples of data used in location analytics and explain how each can help businesses. (p-ik8)
12- 18 Identify and describe three factors that prevent managers from making good decisions. (p-ik8)
12- 17 Do you think GE will become one of the top 10 U.S. software companies? Why or why not? (p-ik8)
12- 16 To what extent is GE becoming a software company? Explain your answer. (p-ik8)
12- 15 Describe three kinds of decisions that can be supported using Predix. What is the value to the firm of each of those decisions? Explain. (p-ik8)
12- 14 On what business functions and level of decision making is GE focusing? (p-ik8)
12- 13 How is GE changing its business strategy and business model? What is the role of information technology in GE’s business? (p-ik8)
12- 12 With three or four of your classmates, select a sport, such as football, baseball, basketball, or soccer. Use the web to research how the sport uses data and analytics to improve team
What’s the relationship between region, type of product purchased, and average sales price? (p-ik8)
Are there any times of day when purchases are most common? Do people buy more products while at work (likely during the day) or at home (likely in the evening)? (p-ik8)
What form of payment is the most common? The answer could be used to emphasize in advertising the most preferred means of payment. (p-ik8)
Where are the average purchases higher? The answer might tell managers where to focus marketing and sales resources, or pitch different messages to different regions. (p-ik8)
12- 9 Applebee’s is the largest casual dining chain in the world, with more than 1,800 locations throughout the United States and also in 20 other countries. The menu features beef, chicken, and
12- 8 Dealerships for Subaru and other automobile manufacturers keep records of the mileage of cars they sell and service. Mileage data are used to remind customers of when they need to schedule
12- 7 How much can business intelligence and business analytics help companies refine their business strategy? Explain your answer. (p-ik8)
12- 6 What types of businesses might benefit from location analytics and geographic information systems? Which might not benefit? (p-ik8)MyLabMIS MyLabMIS
12- 5 As a manager or user of information systems, what would you need to know to participate in the design and use of a DSS or an ESS? Why? (p-ik8)
4. Describe the steps that should have been taken to make Choose and Book more successful. (p-ik8)
3. What was the economic and social impact of Choose and Book? (p-ik8)
2. To what extent was Choose and Book a failure?Explain your answer. (p-ik8)
1. Clarify and describe the problems of the NHS Choose and Book System. What people, organization, and technology factors were responsible for those problems? (p-ik8)
4. Search the web for the role of big data in the German team’s 2014 World Cup victory and compare it with Team Singapore’s success at the SEA Games. (p-ik8)
3. Search the web for SimulCam and StroMotion.How can these tools be used for video analysis? (p-ik8)
2. To what extent was technology responsible for Team Singapore’s success at the SEA games?Explain. (p-ik8)
1. What technologies are used by SSI? What is their purpose? (p-ik8)
12- 4 How do different decision-making constituencies in an organization use business intelligence, and what is the role of information systems in helping people working in a group make decisions
12- 3 How do business intelligence and business analytics support decision making? (p-ik8)
12- 2 How do information systems support the activities of managers and management decision making? (p-ik8)
12- 1 What are the different types of decisions, and how does the decisionmaking process work? (p-ik8)
11- 18 How do enterprise content management systems help organizations manage structured and semistructured knowledge? What are two examples of each type of knowledge handled by these systems? (p-ik8)
11- 17 How do each of the following types of systems acquire and represent knowledge: expert system, case-based reasoning, neural network? (p-ik8)
11- 16 How did Web 2.0 tools help TCS to manage knowledge and collaboration among its employees? (p-ik8)
11- 15 Describe the collaboration tools used at TCS.What benefits did TCS reap from these tools? (p-ik8)
11- 14 Describe the growth of knowledge management systems at TCS. How have these systems helped TCS in its business? (p-ik8)
11- 13 Analyze the knowledge management efforts at TCS using the knowledge management value chain model. Which tools or activities were used for managing tacit knowledge and which ones are used for
11- 12 With a group of classmates, select two enterprise content management (ECM) products, such as those from Oracle, Open Text, IBM, or EMC Documentum. Compare their features and capabilities. To

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